Rental Agreement, Cancellation Policy and Terms

VRV Enterprises LLC: Rental Agreement, Cancellation Policies and Terms for short term rentals:

About these terms:

1. 1.  When you complete your booking, you agree that it acts as your signature and you agree, accept these Terms and any other ones that you’re provided with during the booking process. These Terms include an agreement to mandatory, binding individual arbitration, which means that you agree to submit most disputes related to our website, the use of the services on our website, third party websites, or these Terms, to binding arbitration rather than proceeding in court. You may opt-out of this arbitration agreement only by following the procedures below. These Terms also include the waiving of any class action or jury trial.
   2. If anything in these Terms is (or becomes) invalid or unenforceable:
      • it will still be enforced to the fullest extent permitted by law
      • you will still be bound by everything else in the Terms.
   3. These Terms are laid out like this:
      • General terms for all types of travel experiences.
      • Specific terms for just one type of Travel Experience:
        1. Accommodations
        2. Car rentals
      • If there’s any discrepancy between general and specific terms, the specific terms will apply.
   4. The English version of these Terms is the original. If there’s any dispute about the Terms or any discrepancy between the Terms in English and another language, the Terms as they appear in English will apply.

Our values:
By booking a reservation with accommodations, on our website, or third party vendors;

1. You will:
   • abide by our values
   • comply with all applicable laws
   • cooperate with any anti-fraud/anti-money laundering checks we need to carry out
   • not use our website or third party Platform to cause a nuisance or make fake Bookings
   • use our website or third party Travel Experience and/or Platform for their intended purpose
   • not cause any nuisance or damage, and not behave inappropriately at our homes/residence or accommodations or violate or harm our property manager’s personnel (or anyone else, for that matter).
2. Prices:
   1. When you make a reservation, you agree to pay the cost of the reservation or Travel Experience, including any taxes and ank/credit charges that may apply.
   2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).
   3. Obvious errors and misprints are not binding. For example, if you book a premium night in our luxury suite that was mistakenly offered for $1, we may simply cancel that Booking and refund anything you’ve paid.
   4. A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (“like-for-like” means same dates, same policies, same quality of accommodation/class of resident, etc.).
   1. Payment
      1. For some products/services, we will require an Upfront Payment and/or a payment taken during your reservation.
         • If a third party organizes your payment, (or in some cases our affiliate in the country your payment originates from) you will be responsible for managing your
           payment and ensuring the completion of your transaction with our Service
           Provider. In this case, your payment constitutes final settlement of the “due and payable” price.
         • If (we) VRV Enterprises LLC charges you, this will usually be via credit card at the time of your booking, or at the start of your Travel Experience, but it could also be
           (for example) that your credit card is charged when you check in at your
           accommodation. This depends on the Upfront Payment policy at the time of
           communication to you in the booking process.
      2. If we require an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Before you book, check our booking Upfront Payments policy (available during the booking process).
      3. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.
      4. All payments are charged in U.S currency at the time of booking. If we charge you a fee in connection with any such services, you’ll find the fee expressed as a percentage over United States Central Bank rates. Your card issuer may charge you a foreign transaction fee.
      5. We’ll not store your Payment Method details for future transactions without collecting your consent.
   2. Policies:
      Vashay Ryan Vance Enterprises llc DBA VRV enterprises llc (the Host) reserved the rights to cancel any reservation that doesn’t align with our values. All guests and parties, when making a reservation, must accept the applicable policies as displayed in our booking process. You’ll find the cancellation policy and any other policies (e.g. age requirements, security/damage deposits, additional supplements for group, extra beds, breakfast, pets, cards accepted, etc.) on our website or Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable).
      1. If you cancel a reservation or fail to show, any cancellation/no-show fee or refund will be forfeited or refunded depending on the cancellation/no-show policy at the time of booking, as stated in policy 8D, 8E and 8F. Keep in mind, some reservations can’t be canceled for free, while others can only be canceled for free before a deadline.
      2. If you book a travel experience by paying in advance (including all price components and/or a damage deposit if applicable), we may cancel the reservation without notice if payment we are unable to collect the balance on the date specified at the time of booking. If we do, any non-refundable payment you’ve made will only be refunded at our discretion. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there’s enough money available in your account.
      3. If you think you won’t arrive on time, contact us and inform us when we can expect your arrival, so we don’t cancel your reservation. If you’re late, we are not liable for the consequences (e.g. the cancellation of your booking or any fees that may be charged).
      4. Refundable booking
         • The guest can cancel free of charge until 7 days before arrival. The guest willcbe charged the total price of the reservation if they cancel within 7 days of arrival.
         • The guest will be charged a prepayment of the total price of the reservation at any time.
         • You’ll accept prepayment by: Credit card. You’ll be refunded within 7 days.
      5. Non-refundable (Non Refundable) booking
         • The guest will be charged the total price of the reservation if they cancel anytime.
         • The guest will be charged a prepayment of the total price of the reservation at any time
         • You’ll accept prepayment by: Credit card. You’ll be refunded within: 7 days.
      6. Pre-authorization Preferences
         • We pre-authorize guests’ credit cards before arrival for certain policy types.
         • We hold Total amount on guests’ credit cards.
         • We pre-authorize guests’ credit cards before free cancellation ends.
      7. As the person making the accommodation, you are responsible for the actions and behavior (in relation to the travel experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.
   3. Arbitration agreement
      Please read this arbitration agreement carefully. It may impact your rights. This agreement stipulates that most disputes shall be resolved through binding arbitration instead of through any legal actions. This arbitration agreement shall remain in effect after the termination of the Terms. VRV Enterprises LLC is committed to customer satisfaction. VRV Enterprises LLC will make its best efforts to resolve all customer concerns or problems related to our services. Customers may pursue a claim against VRV Enterprises LLC, as explained in this arbitration agreement, for any unresolved concern or problem. The arbitration agreement stipulates: (1) the initial process for you to follow in reporting your claim to VRV Enterprises LLC prior to filing any arbitration or lawsuit in accordance with this arbitration agreement; and, if VRV Enterprises LLC is unable to resolve your claim, (2) the recourse available to you in arbitration or, in limited circumstances, in court.
      1. Governing Law and Jurisdiction
         VRV Enterprises LLC and you agree that this arbitration agreement is evidence of a transaction in interstate commerce and will be interpreted and enforced in accordance with Antiguan Laws, and not governed by United State law. This arbitration agreement, and these Terms, are made under and will be governed by and interpreted in accordance with and consistent with the Antiguan Laws, regardless of conflict of law rules. If Antigua and Barbuda law cannot be applied to the dispute in the customer’s jurisdiction
         due to applicable local law, then the laws of the jurisdiction’s country, state, or other place of residence will govern the dispute. Any disputes or claims not subject to arbitration, as set forth in this section, will be resolved exclusively in Antigua and Barbuda and we consent to personal jurisdiction in those courts.
      2. Scope
         This arbitration agreement is intended to be given the broadest interpretation and application in order to encompass all disputes or Claims (as defined below) that may arise between us. By using this Platform, you agree that any and all Claims (as defined below) arising out of or relating to your use of this Platform, or other services provided by VRV Enterprises LLC or by the support companies in connection with your use of this
         Platform (including the interpretation and scope of this arbitration agreement and the arbitrability of the dispute), or your relationship with us or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal vehicle) unless expressly excluded from arbitration as set forth below (each a “Claim” and collectively “Claims”), will be resolved via
         mandatory, binding arbitration.
      3. Opt Out Procedure
         Notwithstanding the above, you may opt out of this binding arbitration agreement within 30 days after this arbitration agreement comes into effect (the “Opt Out Deadline”). This will be the earliest of (a) the date you first used VRV Enterprises LLC’s Platform, (b) the date you first used VRV Enterprises LLC’s services, or (c) the date of your first transaction with VRV Enterprises LLC.. You may opt out of the arbitration agreement by
         sending VRV Enterprises LLC a written notice through the mail/Email with the message: “Arbitration — Opt-Out Notice”.
         In order to validly terminate the arbitration agreement, VRV Enterprises LLC must receive your opt out notice using the form available on its Dispute Resolution page, and with the correct message, no later than 3 days after the Opt Out Deadline. You agree that you must pursue any and all Claims in arbitration if VRV Enterprises LLC does not receive an opt-out notice from you, or if VRV Enterprises LLC receives an opt-out notice
         from you more than 3 days after the Opt Out Deadline.
         Nothing in this arbitration agreement shall be interpreted as creating any rights that do not otherwise exist under the law, or as constituting any waiver of any personal jurisdiction defense, nor shall this arbitration agreement give the customer the right to pursue any claim for relief that is not in compliance with the law.
      4. Pre-Dispute Resolution
         Prior to initiating any dispute or Claim, as discussed further below, you must first give VRV Enterprises LLC an opportunity to resolve any complaints by submitting them in writing through the form available by VRV Enterprises LLC (the “Internal Review Procedure”). Your message through VRV Enterprises LLC’s Dispute Resolution page beginning the Internal Review Procedure must contain the following information: (1) your name, (2) address, (3) the email address used to make the reservation, (4) the
         reservation number, (5) the date of the reservation, (6) the name of the property reserved, (7) a brief description of the nature of the complaint, and (8) the resolution sought (together, the “Required Information”). Additionally, the message must start with “Request Under Arbitration Agreement.” If your message does not start with this text, or if it does not contain all of the Required Information (or an explanation of why you are unable to include any of the Required Information), then the Internal Review Procedure shall be without effect, and must be reinitiated before any arbitration or other legal action against VRV Enterprises LLC. This requirement is intended to inform VRV Enterprises LLC that you have a dispute to be resolved. If VRV Enterprises LLC does not resolve the complaint within 60 days of the initiation of the Internal Review Procedure, you shall be entitled to seek relief as stipulated in this arbitration agreement. VRV Enterprises LLC. You may opt out of the arbitration agreement by sending VRV Enterprises LLC a written notice through the letter/email (VRVEnterprisesllc@gmail.com) with the message: “Arbitration — Opt-Out Notice”.
         In order to validly terminate the arbitration agreement, Booking.com must receive your opt out notice using the form available on its Dispute Resolution page, and with the correct message, no later than 3 days after the Opt Out Deadline. You agree that you must pursue any and all Claims in arbitration if Booking.com does not receive an opt-out notice from you, or if Booking.com receives an opt-out notice from you more than 3 days after the Opt Out Deadline.
         Nothing in this arbitration agreement shall be interpreted as creating any rights that do not otherwise exist under the law, or as constituting any waiver of any personal jurisdiction defense, nor shall this arbitration agreement give the customer the right to pursue any claim for relief that is not in compliance with the law.
      5. Measures against unacceptable behavior
         1. We have the right to stop you from making any future bookings, to cancel any bookings you’ve made, and/or to stop you from using our Platform, our Customer Service, and/or your Account. Of course, we’ll only do this if in our opinion there’s a good reason to, such as:
            • fraud or abuse
            • non-compliance with Our Values or with applicable laws or regulations
            • inappropriate or unlawful behavior (e.g. violence, threats, invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.
         2. If we cancel a Booking as a result, you won’t be entitled to a refund. We may tell you why we canceled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we incorrectly canceled your Booking, contact our Customer
            Service team.